1. Who is responsible
This website is operated for Mansha Arora’s life coaching practice (“Mansha”, “we”, “us”). It covers lifecoachmansha.com, www.lifecoachmansha.com and the associated hosted website, including contact forms, the Know Yourself exercise, guided check-in and any enabled AI reflection assistant.
For privacy questions, requests or grievances, contact Mansha Arora at hello@lifecoachmansha.com, with “Privacy request” in the subject. This policy describes website processing; a separately agreed coaching engagement may have additional notices and confidentiality arrangements.
2. What information is collected
- Contact requests: your name, email, optional phone number, preferred contact method, enquiry topic, optional message, consent and submission time. We create a request reference and email-delivery status.
- Know Yourself: your name, email, calculated reflection profile, whether the result is blended, consent version and submission time. Eight answers are sent to the website to calculate the result but are not stored with the lead. The downloadable reflection guide matches the result style and does not contain your name, email, individual answers or request reference. Sample reports use illustrative content without collecting contact details.
- Guided check-in: the selected options and result stay in the current browser page. This feature does not submit its answers to our enquiry database. Information you later choose to include in a contact request is processed as an enquiry.
- AI reflection, when enabled: your question and a limited recent conversation context are sent for automated safety checks and reply generation. A sign-in identifier is converted to a pseudonymous usage key. We retain a usage count, consent version and operational timestamps to administer the three-reply allowance, not a conversation transcript in the website database.
- Technical information: hosting, identity, security and communications providers may process IP addresses, browser or device details, request timestamps, delivery information and diagnostic logs. Signing in uses the authentication provider’s account information; we do not receive your account password.
- Scheduling and email: information you provide to an enabled booking service or send directly by email is also handled through that provider. Booking details may differ from the website enquiry fields.
3. Why we use information
We use information to respond to requests, discuss whether coaching may be suitable, arrange communications and appointments, provide quiz results and optional AI replies, manage enquiries, enforce usage limits, troubleshoot, maintain security, record consent, handle privacy requests, and comply with applicable legal obligations. Relevant enquiry and quiz contact information may be emailed to the practice so Mansha can respond.
Contact details are not sold or shared for other businesses’ marketing. Submitting a form or taking a quiz does not subscribe you to a newsletter. A future optional marketing subscription would require a separate choice and an unsubscribe route. We do not use quiz profiles to decide employment, credit, insurance or other legally significant eligibility.
4. Your choices and consent
Contact and quiz forms ask for affirmative consent before submission. Optional fields can be left blank; required fields are needed for the requested feature. You can browse articles and resources without submitting a form. AI use is optional and has its own consent step; you can contact Mansha without using AI.
You can withdraw consent for future consent-based processing by emailing the contact above. Withdrawal does not invalidate processing already lawfully performed. It may mean we cannot continue responding to an enquiry or offering the relevant feature. We may retain information where a different lawful requirement permits or requires it. This notice itself is not consent to unrelated uses or a waiver of your rights.
5. Please limit what you share
The website is designed for general coaching enquiries, not collection of detailed medical histories. Please avoid submitting diagnoses, treatment records, identity documents, financial account details, passwords, intimate personal information, or identifying information about another person. Describe an enquiry at a level you feel comfortable sharing electronically. Do not provide somebody else’s personal information without appropriate permission.
If an engagement later requires additional personal information, the purpose, handling and appropriate communication method should be discussed before collection.
6. Service providers and sharing
Information is accessible only where needed for the stated purpose, subject to applicable law and access arrangements. Providers involved in the website may include:
- OpenAI Sites and underlying Cloudflare infrastructure: website hosting, authentication, storage, security and delivery.
- Resend, when connected: transmitting enquiry and quiz-lead notification emails. Those emails include the supplied contact details and relevant enquiry or profile information.
- GoDaddy email services: receiving and managing messages sent to hello@lifecoachmansha.com, including website notifications once enabled.
- Calendly, when configured: appointment scheduling. Booking details, calendar connections, communications and any scheduling cookies are handled under its own policies.
- OpenAI API, when AI is enabled: processing questions, recent conversation context, safety checks and generated replies.
- YouTube, Google Fonts and external resource websites: video playback, typefaces or content you choose to access. A font request can reach Google when a page loads; embedded YouTube playback is requested when you select a resource video.
We may also disclose relevant information to a professional adviser, a service provider supporting the practice under appropriate arrangements, or an authority when required by law, necessary to address a serious safety concern, or reasonably necessary to establish or defend legal rights. Any disclosure should be limited to what is appropriate for that purpose. Service providers may process data as processors or under their own applicable terms; their independent services have their own privacy notices.
7. AI reflection and its privacy limits
The AI reflection assistant is an automated tool, not a conversation with Mansha. When available, it provides at most three replies per signed-in account. It is not continuously monitored by a person. Browser-visible conversation text stays in page memory during the visit; it is not saved as a chat history in our website database. Closing or reloading the page can remove the visible conversation.
Sending a question transmits it and limited recent context to OpenAI. Our response-generation requests disable response storage, but that setting does not eliminate the provider’s security, abuse-monitoring or legally required retention. OpenAI’s published API documentation describes default abuse-monitoring retention of up to 30 days, with stated exceptions and account-specific controls. Do not assume complete anonymity, immediate provider deletion or a zero-retention arrangement. See OpenAI’s current API data information ↗.
The pseudonymous allowance record remains personal data where it can relate to an account. It is used for feature administration and security, not a clinical record. We do not build a model-training dataset from your reflections. The separate AI limitations explain how to use replies responsibly.
8. Cookies, browser storage and external content
The website application does not install advertising trackers or an analytics package. This does not mean every infrastructure or external provider is cookie-free. Hosting and sign-in services may use necessary cookies or similar technologies for authentication, security and delivery. Calendly and YouTube may use their own technologies when you load their content; external links take you to independently operated services.
Guided check-in selections and AI conversation history are held in page memory rather than saved by this application in local storage. Your browser may still cache website assets. You can manage browser cookies and permissions, although blocking necessary cookies may prevent sign-in or scheduling from working. The uploaded home-page introduction is served as a website video asset; it is not a YouTube embed.
9. Storage, retention and deletion
Enquiries and quiz leads are stored in the website’s access-restricted database/storage and, once email delivery is enabled, may also be present in the practice’s mailbox and email-provider records. Delivery identifiers and status are retained to manage and retry notifications. We retain relevant information for the period reasonably necessary to respond, manage any ensuing relationship, administer feature limits, address complaints, and meet applicable legal or record-keeping requirements.
There is currently no universal automatic expiry applied to all website records. Retention depends on the purpose and applicable requirements; deleting a website entry does not automatically remove mailbox copies or provider logs. You can request deletion or ask what remains. Information needed for a legal obligation, dispute or security investigation may need to be retained, with use restricted to that purpose. Provider backups, delivery logs and legally required records may follow separate retention cycles. We will explain a material reason if a request cannot be fully fulfilled.
10. Security and confidentiality
The website uses HTTPS when accessed through a validated secure domain and restricts enquiry-inbox access to the authorised owner account. Private records are not intentionally published. We use access controls and data-minimisation measures appropriate to this website, but no internet service, email system or storage arrangement can guarantee absolute security. Email may be accessible to people who have access to the recipient’s mailbox or your device.
Website enquiries do not create legal professional privilege or an unlimited confidentiality guarantee. A coaching engagement’s confidentiality boundaries should be agreed separately, including any legally required disclosures or serious safety concerns. If a personal-data incident requires action under applicable law, we will address it and provide required notices. Please report a suspected disclosure to the privacy contact rather than posting personal details publicly.
11. International processing
Providers may process or store information outside your country, including outside India. This notice does not promise India-only storage or a particular data-centre location. International handling is subject to applicable legal requirements and the relevant service arrangements. If location is important to you, contact us before submitting sensitive information.
12. Access, correction, deletion and grievances
Email hello@lifecoachmansha.com to request information about your records, correction of inaccurate details, withdrawal of consent, deletion, or to raise a privacy concern. Depending on the law applicable to you and the provisions in force, you may also have rights concerning a processing summary, recipients, nomination of another person, or escalation to a competent authority. Nothing in this notice limits mandatory rights.
Include the email used on the website, a request reference if available, and a description of what you need. We may ask for proportionate verification to avoid disclosing data to the wrong person; do not send identity documents unless a suitable method is agreed. Requests are assessed and handled within applicable legal requirements. If a request is refused or limited, we will explain why and any relevant route to challenge that decision. This inbox is not an emergency support channel.
13. Adults only
The contact forms, quizzes, AI reflection feature and coaching enquiries on this website are intended for people aged 18 or older. We do not offer a parental-consent flow for children on this website. If you believe a child has supplied personal information, contact us so we can assess the situation and remove or restrict it as appropriate.
14. Updates and related notices
This notice may change when the website, providers, legal requirements or practice processes change. The date and version below identify this edition. Materially different uses requiring fresh consent will not be authorised merely by changing this page. Review the notice before using a feature after an update.
Read alongside the Website Terms & Coaching Disclaimer. Provider privacy information: OpenAI, Cloudflare, Resend, GoDaddy, Calendly and Google / YouTube.
Questions? Email hello@lifecoachmansha.com ↗
Mansha Arora · Life coach
